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Wednesday, June 18, 2008

Sears' (non) response

Here's the e-mail I got back from Sears:

Thank you for visiting, we appreciate hearing from you.

Please be assured that we understand your frustration, and sincerely apologize for any inconvenience you may have experienced.

We have noted your comments, and will share them with the interested parties for proper consideration. By sharing your feedback with us, you have made it possible for us to address the issues and/or rectify the situation. Further, your forthright comments will enable Sears to achieve excellence in everything we do.

If you have any questions or need further assistance, please do not hesitate to contact us at (800)579-2395.


Sears Holdings Corporation

It's a polite way of saying, "Thanks for letting us know...we'll file this in the circular file." Oh well, at least I tried.
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1 comment:

Tiffany said...

That's really ridiculous. You need to take this up a notch and find someone real you can talk to!