Probably should clarify...

In relation to my post about the fridge, I have nothing against people who speak a different language or who have limited English skills. What I do have a problem with is a major chain like Sears having people in their "customer service" department who don't speak English well. It's not customer service if I can't understand them, and they can't understand me. If I "press or say 1 for English" then I expect that I will indeed get someone who speaks English :-) (beyond the sickeningly sweet computerized voice on the phone tree).
The computer wanted to know what was wrong with my fridge, and it didn't like, "it's broken" as an answer, so it provided a series of prompts..."If your refrigerator is vibrating, say 'vibration'. If your refrigerator is thumping, say 'thumping'." Seriously, I couldn't make that up. Oddly enough, "not making ice" was not an option, LOL.
obm